If you go out to eat and have a bad experience do you email the company, ask to speak to the manager there and then, what?
Last night we went to a "fast food" place that has been advertising a sandwich that I used to love, they got rid of and have brought back for over a week now. And we got coupons in the mail for it too, not to mention the pictures & such plastered all over the windows at said establishment.
We had dropped R. off backstage, went to eat quickly & go back to the theater. Well first off, you can hardly get on the parking lot for the craters, er potholes, at the entrance. Secondly, we walk in there is two people working er, three but one is sitting at a table with a guy and a toddler. We should've just walked out then I think.
Nope, I wanted that sandwich. I began placing the order while hubby & the boys went to sit down. I asked for that sandwich I've been wanting and she replied "We don't have that here" Er hello? WHY is it plastered all over your windows if you don't have it? I should've walked out then, nope didn't do it.
So I finish the order they put my two sandwiches & fries on the tray THEN the 'fry cook' puts popcorn down to cook because there wasn't enough for our order or what was there was OLD. So a few more people come in and the girl who was sitting at a table comes up to work behind the counter....with her toddler with her, I know that isn't safe or allowed. Anyways, she decides to give me the old chicken so no one has to 'eat alone' while the fresh cooks. Ugh, it wasn't even edible. It's dinner time you'd think they'd be a little prepared. I should've just asked for my money back and walked out. Except I don't know the one girl could've figured out HOW to give me my money back and we were very limited on time.
Now I've complained I think twice that I can remember in 6 years about service. But this time I just don't think I can let it go. I'm off to email the corporate headquarters. Not that I will ever return to this location, if the restaurant at all but still they need to know, right? What would you do?